Last updated: February 7, 2026

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By accessing our website, booking services, or purchasing products from Ilume Medi-Spa, you agree to the following Terms and Conditions.

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1. Appointments & Booking

• Appointments may be booked online, by phone, or in person.

• A valid credit card may be required to secure appointments through Ovatu.

• Clients are responsible for providing accurate information at the time of booking.

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2. Cancellation & No-Show Policy

• We require at least 24 hours’ notice to cancel or reschedule an appointment.

• Late cancellations or no-shows may be subject to a cancellation fee or loss of deposit.

• Arriving late may result in a shortened service or forfeited appointment.

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3. Payments

• Payment is due at the time services are rendered.

• Payments are processed through Square using approved payment methods posted in-spa or online.

• Prices are subject to change without notice.

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4. Medical Disclosure & Consent

• Clients must disclose all relevant medical history, medications, skin conditions, and recent treatments.

• All laser treatments require a consultation and patch test, which are provided complimentary, regardless of prior laser experience.

• Laser consultations and patch tests are mandatory due to differences in technology, safety protocols, and insurance requirements.

• Written consent may be required prior to treatment.

• Ilume Medi-Spa reserves the right to refuse, delay, or discontinue treatment if it is deemed unsafe or contraindicated.

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5. Results & Liability

• Individual results may vary, and no guarantees are made regarding treatment outcomes.

• Ilume Medi-Spa is not responsible for adverse results due to undisclosed conditions, failure to follow aftercare instructions, or external factors.

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6. Gift Cards & Packages

• Gift cards and prepaid packages are non-refundable and may not be redeemed for cash.

• Lost or stolen gift cards cannot be replaced.

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7. Conduct
We maintain a professional, respectful environment.

Inappropriate behaviour toward staff or other clients will not be tolerated and may result in refusal of service.

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8. Intellectual Property
All website content, logos, images, and branding are the property of Ilume Medi-Spa and may not be used without written permission.

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9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

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10. Governing Law
These Terms and Conditions are governed by the laws of the province in which Ilume Medi-Spa operates, and applicable federal laws of Canada.

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11. Contact Information
For questions regarding these Terms and Conditions, please contact:

Ilume Medi-Spa
Email: info@ilume.ca
Phone: 506-672-1066