1. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, appointment details, and payment information.

• Health & Treatment Information: Information you voluntarily provide related to treatments, contraindications, consent forms, and treatment history, as required to safely provide medi-spa services.

• Technical Information: IP address, browser type, device information, and website usage data through cookies or similar technologies.

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2. How We Use Your Information
We use your information to:

• Book and manage appointments

• Provide treatments and services safely and effectively

• Process payments and issue receipts

• Communicate with you regarding appointments, promotions, or updates

• Improve our services, website, and client experience

• Meet legal, regulatory, and insurance requirements

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3. Sharing Your Information
We do not sell your personal information. We may share information with:

• Trusted third-party service providers, including Ovatu (booking platform) and Square (payment processing)

• Medical or licensed professionals when required for treatment or safety

• Legal or regulatory authorities when required by law

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4. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. While no system is completely secure, we strive to use commercially acceptable means to safeguard your data.

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5. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable laws. To make a request, please contact us using the information below.

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6. Cookies
Our website may use cookies to enhance user experience and analyze website traffic. You may choose to disable cookies through your browser settings.

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7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

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8. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

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9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:

Ilume Medi-Spa
Email: info@ilume.ca
Phone: 506-672-1066